How do I resolve a billing dispute that is being billed to my phone?
I signed up for a free trial of netzero internet service that i called and canceled before the trial period was over. A few weeks laternetzero called me and asked if if i would try it again on another free trial period. I agreed and it wasn't working out for me so i called and canceled before the trial was over and they started billing me even though I had closed the accounts. Every month i would get my phone bill and they had charged me again and i called them each month and they promised to credit my phone bill and make sure the acount was closed. this went on for months. They never credited me and they stopped billing me about 6 months ago. Last month they started billing my phone bill again and this month too and calling them is not helping and my phone bills like 150.00 and they keep adding late charges and i dont wanna turn my phone off because it'll go against my credit and I keep calling them and they keep lying. I am just so aggrivated i don't know what to do. thanks
Public Comments
- I had something similar happen and I called the phone company as well as the company who was charging me. The phone company put the amount in dispute until the credit came through. Luckily the other company was very responsive and credited me for almost a year of service that I didn't realize I was being charged for!
