How to I avoid losing money when accepting credit cards for an online business?
I am moving my business of selling mini ATV's to also include online purchasing for my customers, and I would like to accept credit cards. I am concerned however, that since the items we sell are expensive and often times our customers do not know how to operate the machinery, that the customers may receive the item and then 'stop payment' on the card and dispute the charge if they are not completely satisfied or able to operate the ATV. Is there a fast way to accept payments online that will ensure that I do not lose money for capricious customers...or, I hate to say it... the inept...? Customers in this area tend to think that the item is 'broken' a lot of the time, when really it is something that they are doing incorrectly, and they cry for refunds before calling us to 'troubleshoot' the problem. Is PayPal a good option for something like this?
Public Comments
- PayPal is the best way.
- 1. Only sell products that you are certain the customer will be completely satistified with. 2. Include a clear, concise manual on how to operate it. 3. Raise your prices high enough to cover the excpetions. 4. Credit card companies won't let them just get a refund.
- Paypal is not the best. Whenever there is a dispute they usually take the side of the consumer, and not the business owner (seller). The tips that a small business owner should know about is to have the client make the purchase through a web portal custom made for your business. Use strong language and make the client opt-in a few times to suggest that he/she understands that the transaction is about to go through. Additionally, offer a refund policy and an easy way to reach customer relations office. To learn more about these types of business tips visit strongbusinesscredit.com or google for other "all business" websites on the web. Sincerely, Ilya Bodner Small Business Owner Initial Underwriting Group
